Great customer service is the difference between one-time buyers and loyal advocates. Our Customer Support Services team delivers professional, empathetic support across all channels—so your customers feel valued and you can focus on growing your business.
You know customer service matters, but you don't have the bandwidth to respond quickly, handle inquiries professionally, and provide proactive support. Our dedicated customer support team becomes your customer-facing extension—delivering fast, friendly, and knowledgeable service that builds trust and loyalty.
Meet your customers where they are with seamless support across all platforms.
Help customers make confident buying decisions with expert pre-sale support.
Keep customers happy after purchase with proactive order support.
Handle common technical issues quickly without escalating to you.
Make returns painless for customers and efficient for your operations.
Go beyond reactive support with proactive customer engagement.
We learn your products, policies, brand voice, and customer service standards.
Our team monitors all channels and responds to customer inquiries quickly and professionally.
We maintain high standards through ongoing quality monitoring and improvement.
Understand customer needs and identify improvement opportunities with detailed reporting.
We also partner with HelpBot.net to offer AI-powered chatbot solutions that provide instant answers to common questions—even when our human team is offline.
Imagine having a tireless support assistant that:
HelpBot can handle 60-80% of routine inquiries automatically, freeing our human team to focus on complex issues that require empathy and expertise. The result? Faster responses, happier customers, and lower support costs.
Explore HelpBot.netOur support team has direct access to your OrderHUBˣ system to provide accurate, real-time answers:
We check order status, tracking, and inventory directly in OrderHUBˣ—no waiting, no guessing.
Process returns, update addresses, and fix order issues directly in the system—no back-and-forth.
All support interactions logged in OrderHUBˣ for full visibility and customer history tracking.
Here's what stores typically experience with our Customer Support Services:
CSAT scores consistently above 90% with professional, empathetic support delivery.
Average first-response time under 2 hours across all channels during business hours.
Most issues resolved on first contact without requiring follow-up or escalation.
Average time saved per week for store owners who previously handled support themselves.
vs hiring a full-time customer service representative ($40K salary + benefits).
Excellent support drives customer loyalty and higher repeat purchase rates.
Pricing is based on monthly inquiry volume. Unlimited channels included at all tiers.
Up to 500 inquiries/month
500-2,000 inquiries/month
2,000+ inquiries/month
Additional inquiries beyond plan limits billed at $2-3 per inquiry. Volume discounts available for 5,000+ inquiries/month.
Schedule a free consultation to discuss your customer support needs and get a custom quote.