Build Your Custom Solution

Like Lego blocks - we have all the building blocks in place. We'll quickly assemble your custom solution stack and train your staff.

Core Implementation Options

Choose your base implementation, then add optional modules for training, maintenance, and support

Basic Setup
$8,500
one-time

Platform installation with basic configuration

  • Platform installation on your server
  • Basic configuration and setup
  • Integration guidance (you provide credentials)
  • Email/ticket support during setup
  • Complete documentation package
  • 2 weeks post-launch support

Perfect for: Teams with technical capability

Schedule Consultation
Most Popular
Setup + Training
$10,500
one-time

Complete setup with comprehensive staff training

  • Everything in Basic Setup, plus:
  • All channel integration setup & testing
  • ShipRush integration configuration
  • Data migration (if applicable)
  • Staff training (4 hours, recorded)
  • Administrator training materials
  • Custom workflow configuration
  • 30 days priority support

Perfect for: Businesses wanting hands-off setup

Schedule Consultation
Complete Package
$15,500
one-time

Full implementation with ongoing maintenance & support

  • Everything in Setup + Training, plus:
  • Annual Maintenance Contract (AMC) included for first year
  • Monthly system health checks
  • Platform updates & patches
  • Priority email/ticket support
  • Custom report development (up to 5 reports)
  • Quarterly review calls
  • Performance optimization

Perfect for: Businesses wanting peace of mind

Schedule Consultation

All options include: Unlimited orders • Unlimited users • Full source code • All features unlocked

* Minimum Annual Maintenance Contract (AMC) required for ongoing support services

Optional Add-On Modules

Build your perfect solution by adding these optional modules to any base implementation

💼 Training Module

$2,000
  • Staff Training - 4-hour comprehensive session (up to 10 users)
  • Administrator Training - 2-day deep dive for technical staff
  • Custom Training Materials - Video tutorials specific to your setup
  • Recorded Sessions - All training recorded for future reference
  • Training Documentation - Step-by-step guides and SOPs

🔧 Annual Maintenance Contract (AMC)

$200/month
  • Platform Updates - Bug fixes and security patches
  • Monthly Health Checks - Proactive system monitoring
  • Email/Ticket Support - Standard support (next business day)
  • Quarterly Reviews - Performance analysis and optimization
  • Database Optimization - Quarterly performance tuning

Required for 24/7 Support upgrades

🖥️ Server Maintenance Module

$100-500/month
  • Basic - $100/mo: Shared VPS, daily backups, SSL certificates
  • Standard - $200/mo: Dedicated VPS, 99.9% uptime SLA, monitoring
  • Enterprise - $500/mo: High-availability, load balancing, 99.99% SLA

We manage your hosting infrastructure

📊 Custom Development

$75-150/hour
  • New Channel Integrations - Connect additional marketplaces
  • Custom Reports & Dashboards - Tailored analytics
  • Workflow Automation - Business-specific processes
  • API Development - Custom integrations
  • Feature Extensions - Unique functionality

Retainer: 10 hours/month for $650 (save $100)

24/7 Support Tiers

Round-the-clock support with guaranteed response times. Requires active AMC.

🥉

Bronze Support

$50
per month
6-Hour SLA
Response time guarantee
  • 24/7 email & ticket support
  • 6-hour response time SLA
  • Business hours phone support
  • Incident tracking & reporting
  • Knowledge base access
  • Monthly performance reports

Requires: Active AMC ($200/mo)

Get Bronze Support
Recommended
🥈

Silver Support

$150
per month
3-Hour SLA
Response time guarantee
  • Everything in Bronze, plus:
  • 3-hour response time SLA
  • 24/7 phone support
  • Priority escalation path
  • Dedicated account manager
  • Monthly strategy calls
  • Proactive monitoring alerts
  • Emergency hotline access

Requires: Active AMC ($200/mo)

Get Silver Support
🥇

Gold Support

$200
per month
1-Hour SLA
Response time guarantee
  • Everything in Silver, plus:
  • 1-hour response time SLA
  • Dedicated Slack channel
  • Named support engineer
  • Bi-weekly strategy calls
  • Quarterly on-site visits (optional)
  • Custom SLA agreements available
  • Priority feature requests
  • White-glove service

Requires: Active AMC ($200/mo)

Get Gold Support

Support Comparison

All support tiers include 24/7 availability. Difference is in response time and service level. Support does not include customization of UI/UX. Any customization is charged at $75-$150/hr and we will give you a fixed cost before making custom changes.

6 hrs
Bronze SLA
3 hrs
Silver SLA
1 hr
Gold SLA

Build Your Perfect Package

Mix and match to create the solution that fits your needs

Example: Startup Package

Basic Setup: $8,500
Training Module: +$2,000
AMC: $200/mo (optional)
Total: $10,500 + optional $200/mo

Perfect for growing businesses that need training but want to minimize ongoing costs

Example: Enterprise Package

Setup + Training: $10,500
AMC: $200/mo
Server Maintenance (Standard): $200/mo
Gold Support: $200/mo
Total: $10,500 + $600/mo

Complete peace of mind with managed hosting and priority support

Schedule a Consultation

Let's discuss which combination is right for your business

Frequently Asked Questions

Is there really no monthly fee for the software?

Correct. The one-time implementation fee covers the OrderHUBx platform forever. Optional modules like AMC, Server Maintenance, and 24/7 Support are monthly, but the core software has zero recurring fees.

What's included in the Annual Maintenance Contract (AMC)?

AMC includes platform updates, security patches, monthly health checks, email/ticket support, quarterly performance reviews, and database optimization. It's required if you want to add 24/7 Support tiers.

Can I start with Basic Setup and add modules later?

Absolutely! Our Lego-block approach means you can start minimal and add Training, AMC, Server Maintenance, or 24/7 Support whenever you're ready.

What happens if I don't purchase AMC?

You still own the software forever and can use it indefinitely. However, you won't receive updates, patches, or ongoing support. AMC is highly recommended for production environments.

How quickly can you implement OrderHUBx?

Basic Setup typically takes 1-2 weeks. Setup + Training takes 2-3 weeks. We'll work with your timeline to minimize disruption to your operations.

Can I change my support tier?

Yes! You can upgrade or downgrade your support tier anytime with 30 days notice. All tiers require an active AMC.