Privacy Policy

Last Updated: January 16, 2026

1. Introduction

OrderHUBx ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to customers and visitors in the United States and Canada and complies with applicable privacy laws including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

2.1 Information You Provide

  • Contact Information: Name, email address, phone number, company name
  • Business Information: Industry, order volume, current systems used
  • Account Information: Username, password (encrypted), company details
  • Communication Data: Messages sent through contact forms, support requests, consultation notes
  • Payment Information: Processed securely through third-party payment processors (we do not store credit card details)

2.2 Information Collected Automatically

  • Usage Data: Pages viewed, time spent, navigation paths
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking: See our Cookie Policy below

2.3 Information from Third Parties

  • Analytics providers (Google Analytics)
  • Payment processors
  • Marketing platforms

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: Provide, maintain, and improve OrderHUBx software and services
  • Customer Support: Respond to inquiries, provide technical assistance, and resolve issues
  • Account Management: Create and manage your account, process transactions, send service-related notifications
  • Communication: Send updates, newsletters, marketing materials (with your consent)
  • Analytics and Improvement: Analyze usage patterns, improve our website and services
  • Security: Detect, prevent, and address fraud, security issues, and technical problems
  • Legal Compliance: Comply with legal obligations and enforce our Terms of Service

4. Legal Basis for Processing (Applicable Laws)

We process your personal information based on:

  • Consent: You have given explicit consent (e.g., newsletter signup)
  • Contract Performance: Processing is necessary to fulfill our services agreement
  • Legitimate Interests: Business operations, fraud prevention, network security
  • Legal Obligations: Compliance with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

  • Hosting and infrastructure providers
  • Payment processors
  • Email service providers
  • Analytics providers
  • Customer support tools

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

  • Active Customers: Duration of your account plus 7 years for financial records (tax compliance)
  • Prospective Customers: 2 years from last contact
  • Marketing Communications: Until you unsubscribe or 3 years of inactivity
  • Website Analytics: 26 months (Google Analytics default)

7. Your Privacy Rights

7.1 Rights for All Users

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time

7.2 California Residents (CCPA/CPRA Rights)

If you are a California resident, you have additional rights:

  • Right to Know: Request disclosure of categories and specific pieces of personal information collected
  • Right to Delete: Request deletion of personal information (with exceptions)
  • Right to Opt-Out: We do not sell personal information
  • Right to Non-Discrimination: Equal service regardless of exercising your rights
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit Use of Sensitive Personal Information: Applicable if we process sensitive data beyond service provision

7.3 Canadian Residents (PIPEDA Rights)

If you are a Canadian resident, you have rights under PIPEDA:

  • Access: Right to access personal information held about you
  • Correction: Right to challenge accuracy and completeness
  • Withdrawal of Consent: Withdraw consent subject to legal/contractual restrictions
  • Complaint: File a complaint with the Privacy Commissioner of Canada

7.4 How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email: privacy@orderhubx.com
  • Phone: [Phone Number]
  • Mail: [Company Address]

We will respond to your request within 45 days (or as required by applicable law).

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of data at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Secure software development practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Cookie Policy

9.1 What Are Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

9.2 Types of Cookies We Use

  • Essential Cookies: Required for website functionality (session management, security)
  • Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
  • Preference Cookies: Remember your settings (language preference)
  • Marketing Cookies: Track visitors across websites for marketing purposes (with consent)

9.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

  • See what cookies are stored
  • Delete all or specific cookies
  • Block third-party cookies
  • Block cookies from specific sites

10. International Data Transfers

OrderHUBx is a self-hosted solution. When you deploy OrderHUBx, data is stored on your own infrastructure in your chosen location. We do not transfer your operational data internationally.

Website visitor data may be processed by service providers (e.g., Google Analytics) which may involve transfers outside the US/Canada. Such transfers are protected by appropriate safeguards.

11. Children's Privacy

OrderHUBx is a business-to-business (B2B) service not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for material changes)

Your continued use of our services after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

OrderHUBx

Email: privacy@orderhubx.com

Phone: [Phone Number]

Address: [Company Address]

For California Residents

To exercise your CCPA/CPRA rights, email: privacy@orderhubx.com with "California Privacy Rights" in the subject line.

For Canadian Residents

Privacy Commissioner of Canada: www.priv.gc.ca

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